Operations Manager/Customer Service Asst./Logistics Coordinator
61 Linden Street, Bayonne, NJ 07002
JOANNA L. SMITH
To find a position that will be challenging, fulfilling & a growing experience. I have educated & trained myself by working in the Trucucking/Logistics Warehousing field for over 15+ years. From working all those years I know how the operation of a Warehouse & Office works on moving freight through Ocean, Air, & Ground transportation from A to Z I started out as a Clerk and worked my way up through the ranks to an Operations Manager for 5+ years...
SUMMARY OF QUALIFICATIONS:
11/2010-PRESENT STORE OWNER,
J&S COIN SHOP
Operated all store functions, I handled customers, Bookkeeping, I maintained the Profit & Loss to the Company, maintained all the overhead of the Company. Could not sustain the Business due to the Economy & with the Business putting out more then taking in. I still sell online at home but am looking for F/T work.
12/2009-5/2010 CUSTOMER SERVICE ASSOCIATE,
VAN BRUNT WAREHOUSE
Customer Service Rep, Billing, Data-Entry, Dispatching, Inventory, Order Entry, Daily, Weekly, Monthly, Quarterly Reports on Cost & Budget of the freight, Accounting Month End Closing Report, Set-up Apt. for P/U of Freight, Storing Orders on Deliveries into the Warehouse, Receiving in Freight, Keep Spreadsheets on all transactions of all orders daily, Set up the proper forms needed for the Driver to P/U or dropped off. Distributed The orders that had to be picked & ready for delivery & kept track of all the orders being delivered & kept track of the performance of the carriers.
1/2005-01/2008 BILLING CLERK/ACCOUNTS PAYABLES/CLAIMS & OS&D's
Billing, Account Receivable/Payable, Appointment Set-ups for Deliveries to the Warehouse, Dispatching, filing, Customer Service Representative, Rating of Freight for the Customers on Deliveries, OS&D, Claims, Data-Entry, Carrier contacts for Rates & setting up the orders for P/U’s of Deliveries, Entering Orders into the System, Invoices, BOL's, Collections, Pier Container Operations, Demurrage costing & keep track of it, Handled Air Freight shipments, Call the Ocean lines Over Seas to find out the ETA & what pier the ship is coming to, Set up the P/U's when container arrives at pier, UPS/FEDEX Set-ups, Follow-ups on the Carriers deliveries, Asst Supervisor when needed to, Invoices, BOL's, Inventory Reports for customers, Month End Reports.
3/1998-2/2004 OPERATIONS MANAGER,
Auditing, Manifesting, Billing, UPS, Allocations, Data-Entry, Invoicing, BOL, Receiving, Monthly Inventory Reports, Managed 25+ Employee’s in the Warehouse/Office, Customer Service Rep., Accounts Receivable/Payable, Charge-backs, Carrier contacts for Pick-ups & Deliveries of all orders that need to go out to the customers, Kept track of all the incoming/outgoing Freight from Warehouse, KPI Reports, Payroll, Hired & Trained new employees, Mentored, Disciplined, had weekly meetings on the process of operating the shipments & make sure all employees are doing what needs to be done, Gave bonuses to employees who deserved it, kept all budget on track, etc., Resolved all or any issues that arose with the customer or getting the freight out for delivery.
5/1995-2/1998 OCEAN IMPORT CUSTOMER SERVICE
Coordinated Outgoing of merchandise between Origin & Importers, Receives, Reviews, Processes, & Distributes documents for Air/Ocean Import shipments, Sales, Pricing of Freight & Rating Freight to the Customers for Delivery, Routing, & Customs Clearance processing to clear Container for P/U. Demurrage prices & keep track of it, Generated Arrival Notices, Manifests, BOL's, Air Way Bills & Invoices for delivery, Accounts Payables/Receivables, Delivery Order for the Drivers Picking Up, Need to keep constant contact with the Carrier till freight is delivered, Called Ocean Lines for Info when the Freight will be Arriving at the Pier & Also Set-up For P/U of containers Overseas, Customer Service, Filing Maintenance.
Word Excel, Word Perfect Home Vista, Lotus, AS-400, Freight Links, Core flex, Minimal Power point,Typing 60+ WPM, Outlook, BEGINNER SAP, UPS/Fed ex System, EDI Billing, Beginner in Quick-book, WMS/TMS System, Word Access, Beginner MAS 90/400
REFERENCES: Will be given upon request.