Office Associate/Accounting/Customer Service Rep
61 Linden Street, Bayonne, NJ 07002
JOANNA L. SMITH
To find a position that will be challenging, fulfilling & a growing experience. To enable me to use the experience I have learned working in the Trucking/Warehousing field for over 15+ years. I have extensive experience in the Transportation/ Logistics Division. From working all those years in the same area of work I educated myself on Ocean, Air, & Ground transportation. I know all there is from A to Z in running a warehouse & office. I have worked in many different positions I started out as a Clerk Typist, Administrative Assistance, Data-Entry, Customer Service Rep., 5 Years as a Warehouse/Office Manager, Billing Clerk Accounts Payable/Receivable, Collections Clerk, OS&D's & Logistics Coordinator.
SUMMARY OF QUALIFICATIONS:
12/2009-5/2010 CUSTOMER SERVICE ASSOCIATE, VAN BRUNT WAREHOUSE
Customer Service Rep, Billing, Data-Entry, Dispatching, Inventory, Order Entry, Daily, Weekly, Monthly, Quarterly Reports on Cost & Budget of the freight, Accounting Month End Closing Report, Set-up Appts. for P/U of Freight, Storing Orders on Deliveries into the Warehouse, Receiving in Freight, Keep Spreadsheets on all transactions of all orders daily, Set up the proper forms needed for the Driver to P/U or dropped off. Distributed The orders that had to be picked & ready for delivery & kept track of all the orders being delivered & the Performance of the carrier.
1/2005-12/2009 BILLING CLERK/ASST. SUPERVISOR, CONTINENTAL LOGISTICS
Billing, Account Receivable/Payable, Appointment Set-ups for Deliveries to the Warehouse, Dispatching, filing, Customer Service Representative, Rating of Freight for the Customers on Deliveries, OS&D, Claims, Data-Entry, Carrier contacts for Rates & setting up the orders for P/U’s of Deliveries, Entering Orders into the System, Invoices, BOL's, Collections, Pier Container Operations, Demurrage costing & keep track of it, Handled Air Freight shipments, Call the Ocean lines Over Seas to find out the ETA & What pier the ship is coming to, Set up the P/U's when container arrives at pier, UPS/FEDEX Set-ups, Follow-ups on the Carriers deliveries, Asst Supervisor when needed to, Invoices, BOL's, Inventory Reports for customers, Month End Reports.
3/1998-2/2002 WAREHOUSE/OFFICE MANAGER, GDI COMPANY
Auditing, Manifesting, Billing, UPS, Allocations, Data-Entry, Invoicing, Bills Of Ladings, Receiving, Monthly Inventory Reports, Managed 25+ Employee’s in the Warehouse/Office, Customer Service Rep., Accounts Receivable/Payable, Charge-backs, Carrier contacts for Pick-ups & Deliveries of all orders that need to go out to the customers, Kept track of all the incoming/outgoing Freight from Warehouse, Hired & Trained new employees, Mentored, Disciplined, had weekly meetings on the process of operating the shipments & make sure all employees are doing what needs to be done, Gave bonuses to employees who deserved it, kept all budget on track, etc., Resolved all or any issues that arose with the customer or getting the freight out for delivery.
5/1995-2/1998 IMPORT CUSTOMER SERVICE ASST. FRITZ COMPANY
Coordinated Outgoing of merchandise between Origin & Importers, Receives, Reviews, Processes, & Distributes documents for Import shipments, Sales, Pricing of Freight & Rating Freight to the Customers for Delivery, Routing, & Customs Clearance processing to clear Container for P/U. Demurrage prices & keep track of it, Generated Arrival Notices, Manifests, BOL's, & Invoices for delivery, Accounts Payables/Receivables, Delivery Order for the Drivers Picking Up, Need to keep constant contact with the Carrier til freight is delivered, Called Ocean Lines for Info when the Freight will be Arriving at the Pier & Also Set-up For P/U of containers from Overseas, Customer Service, Filing Maintenance.
Word Excel, Word Perfect Home Vista, Lotus, AS-400, Freight Links, Core Flex, Power Point,Typing 60+WPM, Outlook, UPS/Fedex System, EDI Billing, Minimal Quick-book, WMS/FMS System, Word Access.
REFERENCES: Will be given upon request.