Hotel Front Desk Clerk

Vanessa L. Garcia-Cintron
1042 Broadway, Apt2F, Bayonne, NJ 07002
C: 917-600-7195
vanessalee1585@gmail.com
Professional Summary
Organized Front Desk Agent with strong interpersonal skills. Background in customer service and support and accustomed to managing difficult client situation.

Skills
Professional etiquette
Excellent planner and coordinator
Works well under pressure
Extremely organized
Articulate and well spoken





Work History
Guest Services Coordinator, 04/2015-11/2015
Allcity Corporate Housing- Jersey City, NJ
Directed guests routed deliveries, and courier services.
Obtained signatures for financial documents, internal, and external invoices.
Served as a corporate liaison, between the finance IT and marketing department.
Processed client rebate reconciliation, reporting and check request.
Opened and properly distributed incoming mail.
Maintained a clean reception area including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.

Customer Service, 01/2012 to 12/2012
Topps Personnel – North Bergen, NJ
Provide customer service to client's scheduling pickup services for goods being shipped to different locations.
Respond to clients via fax, email, and telephone console.
Provide confirmation numbers for customers’ orders.
Knowledge in system programs Soft point, AS400 and BearWare system.
Determine charges for services requested, collect payments or arrange for billing.
Check to ensure that appropriate changes were made to resolve customers' problems.

Retail, Cashier, 05/2008 to 05/2011
DSW – New York City, NY
Performed daily tasks of helping customers pick out desired selections of shoes suiting their needs for special occasions.
Convince new customers to sign up for the rewards program the company provided were customers can earn free coupons to shop with.
Cashier.

Education
Computer Technology, 2006
Xincon Technology - New York Nursing Program, 2011-2013
Hudson County Community College- Jersey City, NJ














Vanessa L. Garcia-Cintron
1042 Broadway, Apt2F, Bayonne, NJ 07002
C: 917-600-7195
vanessalee1585@gmail.com
Professional Summary
Organized Front Desk Agent with strong interpersonal skills. Background in customer service and support and accustomed to managing difficult client situation.

Skills
Professional etiquette
Excellent planner and coordinator
Works well under pressure
Extremely organized
Articulate and well spoken





Work History
Guest Services Coordinator, 04/2015-11/2015
Allcity Corporate Housing- Jersey City, NJ
Directed guests routed deliveries, and courier services.
Obtained signatures for financial documents, internal, and external invoices.
Served as a corporate liaison, between the finance IT and marketing department.
Processed client rebate reconciliation, reporting and check request.
Opened and properly distributed incoming mail.
Maintained a clean reception area including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.

Customer Service, 01/2012 to 12/2012
Topps Personnel – North Bergen, NJ
Provide customer service to client's scheduling pickup services for goods being shipped to different locations.
Respond to clients via fax, email, and telephone console.
Provide confirmation numbers for customers’ orders.
Knowledge in system programs Soft point, AS400 and BearWare system.
Determine charges for services requested, collect payments or arrange for billing.
Check to ensure that appropriate changes were made to resolve customers' problems.

Retail, Cashier, 05/2008 to 05/2011
DSW – New York City, NY
Performed daily tasks of helping customers pick out desired selections of shoes suiting their needs for special occasions.
Convince new customers to sign up for the rewards program the company provided were customers can earn free coupons to shop with.
Cashier.

Education
Computer Technology, 2006
Xincon Technology - New York Nursing Program, 2011-2013
Hudson County Community College- Jersey City, NJ





























  • ID#: 119899
  • Location: Bayonne, NJ , 07002

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