Office Clerk

                                                                                                                               SYED AHMAD                                         


                                         Telephone- [201] 562-7155 [Cell]      Email- ezsyed@hotmail.com 


 


 


NDUSTRY               AHS Financial Group LLC [Jersey City, NJ]                        -temp job-                                                     Nov' 2014 - Sep’2015


EXPERIENCE:         Office Assistant  [Customer Services]                      



  • Looking after all telephone calls [vendors, customers. quarries, etc]

  • Verification of all insurance documents prior to acceptance.

  • Sending notices to all insurance customers.                     Handling all cash/credit payments.                                   

  • Mailing of all notices and reminders.                                Providing all preliminary information to vendors/customers.

  • Contacting insurance companies [health, auto, fire, life, etc]


 


                                IMAGE PROFESSIONALS [Rawalpindi, Pakistan]                                                                                     Aug' 2014 - Nov' 2014                 


                                Assistant Manager Customer Services & Accounts                                                                                                                                                 



  • Directed  & Guided all customer services [educational programs, admissions, all vendor handling]

  • Providing Canadian Immigration consultation

  • Conducting, organizing, supervising Individual & group English Language courses.                                                 

  • Organizing & Monitoring IT related courses in groups, individual & distance learning.

  • Taking care of all accounting activities, banks, receivables/payables, etc.


 


                                DISH NETWORK, EchoStar [Queens, NY]                                                                                                  Mar, 2013 –Aug, 2014


                                Customer Service Representative [call center]                                                                                                                                              



  • Provided one-call resolution on 80- 150 calls on a daily basis.                                                                                                    

  • Utilized Windows and Intranet based applications and ledger based billing systems.                                                              

  • Processed new customer sales and existing customer service calls regarding billing inquiries, technical troubleshooting, equipment upgrades, programming changes, installations, payment collections and general information requests. 

  • Up selling entertainment products and services as well as satellite systems and accessories to new and existing customers.

  • Resolved escalated customer service issues regarding billing, programming, installations and technical support by using effective communication, good judgment and analytical skills within company guidelines and determined if further escalation is needed.

  • Strived to win-back dissatisfied customers from canceling their service using effective rebuttal techniques.


 


                                IMAGE PROFESSIONALS [Rawalpindi, Pakistan]                                                                                       Jan' 2012 - Dec' 2012                 


                                Assistant Manager Customer Services & Accounts                                                                                                   



  • Directed  & Guided all customer services [educational programs, admissions, all vendor handling]

  • Providing Canadian Immigration consultation

  • Conducting, organizing, supervising Individual & group English Language courses.                                                 

  • Organizing & Monitoring IT related courses in groups, individual & distance learning.

  • Taking care of all accounting activities, banks, receivables/payables, etc.


 


 ONE STOP IMMIGRATION SERVICE [Rawalpindi, Pakistan]                                                                 Nov’ 2010 – Dec’' 2011      


 Assistant  Marketing Manager                                                                                                                                                       



  • Providing complete pre-screening services for the Canadian Immigration candidates

  • Consultation for Colleges/Universities in Czech Republic admission

  • Guidance for English Language qualifying courses IELTS/TOEFL

  • Scrutinizing the documents for immigration, providing local laws for documents verification, etc.


 


 


COLA MARKETING [PRIVATE] LIMITED [Rawalpindi, Pakistan]                                               Jun' 2008 - Oct' 2010                                  Assistant Marketing Manager (Visiting Consultant)                                                                                                                    



  • Conducted seminars for admissions in British Universities in Czech Republic in local colleges, universities.

  • Organized and conducted students consultancy work leading toward  their admission and visa

  • Managed all advertising, accounting, customer services, interviewing, arranging clients interviews

  • Conducted telephone appointments, contacted government agencies, banks, printing services,

  • Contacted and acted as liaison between the school and local consultants. 


 


………………………………………………………………………….


INTERNATIONAL AIRPORTS PROJECTS, Jeddah Airport, KSA                                                                  Jul’ 1981 – Nov’1990


[Ministry of Defense and Aviation, KSA]


Staff Accountant- [Management Accounting Section-Finance Department]



  • Involved in Budgeting, Capital Expenditure, Final Accounts,, Yearly Financial Reports,

  • Supporting Management Accounting Section as Team Member.

  • Helping, advising, guiding all the departments in budget preparation process, etc.,


…………………………………………………………..           


 


EDUCATION:         1995 – 1997         DeVry Tech Univ., AAS [Applied Sciences], Major-Computer Information Systems                         NJ                      


 


PROFESSIONAL     1997 – 2000          Microsoft [USA] - MCSE., MCSE+I., MCP., MCITP., MAITP [USA],                                           CA  


TRAININGS &        2014 -- 2015         ALISON [London-England]


CERTIFICATIONS:                                  A world of Online Certified Learning



  • Diploma in Fundamental of Accounting

  • Diploma in Business Management and Entrepreneurship

  • Diploma in Project Management

  • Diploma in Customer Service Training

  • Diploma in Basic English Grammar

  • Diploma in Human Resources

  • Diploma in Modern Human Resources Management

  • Diploma in Six Sigma

  • Diploma in Business Process Management

  • Diploma in E-Business

  • Diploma in Operations Management

  • Diploma in Business Communications Skill


 


Grovo [London-England]


Inspires employees in workplaces around the world



  • Certification – Using Excel Formulas in Office for PC 2010

  • Certification – Format worksheets in Excel 2007 for PC

  • Certification – Manage Excel Spread Sheets in Office PC 2010

  • Certification – QuickBooks Fundamentals

  • Certification – Facebook Fundamentals

  • Certification – Surf the Web using Chrome for PC

  • Certification – Set up Chrome on your PC


 


PC SKILLS:              MS Office., Win 7.0/8.1., Dell, HP, IBM, Lenovo, Toshiba, Acer Desktops & Laptops, etc.


                                                                                                                                                                                                                               


LANGUAGES:         English [American/British]  Fluent – Full Knowledge      Punjabi [Pakistani-Ethnic]   Fluent – Working Knowledge


                                Urdu [Pakistani-National]    Fluent – Full Knowledge       Arabic [UAE/Saudi] working knowledge


 


ADDITIONAL          More than 15 years in customer/public service background with diversified experience in many industries.


INFORMATION:    Direct customer contact, at site service, on-line customer handling, after sales services, accounts receivable follow-up, etc. I excel in extreme pressure and stressful situations. I thrive to meet deadlines, time and again.


 


STATUS:                 Citizen of United States


                               


 


………………………     


 

  • ID#: 107548
  • Location: Bayonne, NJ , 07002

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