Dispatcher/Customer Service
1.
0 Bayonne, NJ Bayonne, NJ Full-time Full-time From $22 an hour From $22 an hour 3 days ago 3 days ago 3 days ago Job Description The Dispatcher is the central hub of communication between the Customer and Technician.
The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request.
The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt courteous, and efficient service to all Customers.
The ideal Dispatcher must remain calm, clear, and in control at all times.
The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment.
This position will also require you to answer phones in a busy off, take service calls, with high attention to detail.
We pride ourselves in being one of the FEW FAMILY BUSINESSES left in the market! Room to LEAD and GROW this department! Duties:
Dispatches service jobs to the technician's board.
Routs technician's schedules.
Calls customers with appointment times.
Provides the highest level of service to the Customer.
Professionally communicates the service needed to Customers and Technicians.
Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness.
Establishes follow-ups with the department of any jobs that require a return visit.
Quickly and efficiently learns the dispatch software in the Company's business system.
Provides positive interactions with our Technicians and the administrative staff.
Provides back up when the Service Manager is out of the office.
Works rotational on-call as needed.
Minimum
Qualifications:
Requirements:
High school diploma/GED or the equivalent.
Minimum of 3 years of dispatching experience.
Previous dispatching experience in the HVAC and/or food service industry is a plus.
Detailed, dependable and honest professional with the ability to type quickly and accurately.
Proficient customer service skills.
Excellent verbal and written communications skills.
Proficient computer skills.
Ability to multitask is a must.
Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
Must be able to work rotational on-call as needed.
Benefits Include (but not limited to):
Excellent starting pay with room for growth! Full benefit package including medical(Currently 80% paid by company), vision, and dental insurance Life insurance paid up to $25k by company Paid vacation, sick days and holidays 401(k) retirement savings plan FAMILY BUSINESS - Company outings, parties, perks, holiday bonuses If you're looking for an employer who is an industry leader that has been in the business for over 30 years, then look no further.
Led by Rich Malachy, we are growing.
We service customers throughout NJ such as Qdoba, Chipotle, Shake Shack, Walmart, Panera Bread, Habit Burger, Quick Chek and more! Providing the customer with a wonderful experience all around is our goal daily! MALACHY PARTS & SERVICE is an Equal Opportunity Employer For more information please visit our website:
https:
//www.
malachycares.
com Job Type:
Full-time Pay:
From $22.
00 per hour Expected hours:
No more than 45 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Day shift Work Location:
In person The Dispatcher is the central hub of communication between the Customer and Technician.
The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request.
The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt courteous, and efficient service to all Customers.
The ideal Dispatcher must remain calm, clear, and in control at all times.
The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment.
This position will also require you to answer phones in a busy off, take service calls, with high attention to detail.
We pride ourselves in being one of the FEW FAMILY BUSINESSES left in the market! Room to LEAD and GROW this department! .
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Bayonne, NJ Bayonne, NJ Full-time Full-time From $22 an hour From $22 an hour 3 days ago 3 days ago 3 days ago Job Description The Dispatcher is the central hub of communication between the Customer and Technician.
The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request.
The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt courteous, and efficient service to all Customers.
The ideal Dispatcher must remain calm, clear, and in control at all times.
The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment.
This position will also require you to answer phones in a busy off, take service calls, with high attention to detail.
We pride ourselves in being one of the FEW FAMILY BUSINESSES left in the market! Room to LEAD and GROW this department! Duties:
Dispatches service jobs to the technician's board.
Routs technician's schedules.
Calls customers with appointment times.
Provides the highest level of service to the Customer.
Professionally communicates the service needed to Customers and Technicians.
Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness.
Establishes follow-ups with the department of any jobs that require a return visit.
Quickly and efficiently learns the dispatch software in the Company's business system.
Provides positive interactions with our Technicians and the administrative staff.
Provides back up when the Service Manager is out of the office.
Works rotational on-call as needed.
Minimum
Qualifications:
Requirements:
High school diploma/GED or the equivalent.
Minimum of 3 years of dispatching experience.
Previous dispatching experience in the HVAC and/or food service industry is a plus.
Detailed, dependable and honest professional with the ability to type quickly and accurately.
Proficient customer service skills.
Excellent verbal and written communications skills.
Proficient computer skills.
Ability to multitask is a must.
Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
Must be able to work rotational on-call as needed.
Benefits Include (but not limited to):
Excellent starting pay with room for growth! Full benefit package including medical(Currently 80% paid by company), vision, and dental insurance Life insurance paid up to $25k by company Paid vacation, sick days and holidays 401(k) retirement savings plan FAMILY BUSINESS - Company outings, parties, perks, holiday bonuses If you're looking for an employer who is an industry leader that has been in the business for over 30 years, then look no further.
Led by Rich Malachy, we are growing.
We service customers throughout NJ such as Qdoba, Chipotle, Shake Shack, Walmart, Panera Bread, Habit Burger, Quick Chek and more! Providing the customer with a wonderful experience all around is our goal daily! MALACHY PARTS & SERVICE is an Equal Opportunity Employer For more information please visit our website:
https:
//www.
malachycares.
com Job Type:
Full-time Pay:
From $22.
00 per hour Expected hours:
No more than 45 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift 8 hour shift Day shift Work Location:
In person The Dispatcher is the central hub of communication between the Customer and Technician.
The position will require you to answer phone calls, and then communicate effectively with the necessary Technicians in response to the request.
The Dispatcher ensures that the appropriate Technician is routed accurately to the correct location at the requested time; ensuring prompt courteous, and efficient service to all Customers.
The ideal Dispatcher must remain calm, clear, and in control at all times.
The Dispatcher must be dependable and able to work efficiently in a fast-paced and continuously changing environment.
This position will also require you to answer phones in a busy off, take service calls, with high attention to detail.
We pride ourselves in being one of the FEW FAMILY BUSINESSES left in the market! Room to LEAD and GROW this department! .
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
